Refund Policy – Efoodz
Effective Date: 20 April 2026
At Efoodz, we aim to provide a smooth and reliable ordering experience. This Refund Policy outlines the conditions under which refunds may be issued.
You may be eligible for a refund in the following cases:
Order was not delivered
Wrong item was delivered
Item was missing from your order
Food/product was damaged, spoiled, or of poor quality
Order was cancelled within the allowed time
Refunds may not be provided in the following cases:
Incorrect address or contact details provided by the user
Failed delivery due to unavailability of the customer
Delay in delivery due to circumstances beyond control (traffic, weather, etc.)
Change of mind after the order is confirmed
Minor variations in taste, packaging, or presentation
Orders can only be cancelled before they are accepted or prepared by the vendor.
Once the order is confirmed or out for delivery, cancellation may not be possible.
Refund requests must be raised through the app or customer support within a reasonable time after delivery.
Our team will review the request and may ask for proof (such as photos).
Approved refunds will be processed to the original payment method.
Refunds are usually processed within 5–7 business days after approval.
The actual credit time may vary depending on your payment provider or bank.
In certain cases, partial refunds may be issued (e.g., missing items or partial order issues).
