Shipping & Delivery Policy – Efoodz
Effective Date: 20 April 2026
At Efoodz, we strive to deliver your orders quickly and efficiently. This Shipping & Delivery Policy outlines how our delivery process works.
Efoodz provides delivery services based on your real-time location. Availability of delivery depends on nearby stores, vendors, and serviceable areas.
Delivery times are estimated and may vary depending on distance, vendor preparation time, and order volume.
Typical delivery time ranges from 20 to 60 minutes, but may be longer during peak hours or special conditions.
Delivery fees may vary based on distance, location, and order value.
Any applicable delivery charges will be shown at checkout before order confirmation.
Users can track their orders in real time through the app, from order confirmation to final delivery.
Orders are prepared by local vendors and delivered by Efoodz delivery partners or third-party logistics providers.
You will receive updates and notifications regarding your order status.
Delivery may be unsuccessful in the following situations:
Incorrect or incomplete delivery address
Customer unavailable at the time of delivery
Inability to contact the customer
In such cases, the order may be cancelled and may not be eligible for a refund.
While we aim for timely delivery, delays may occur due to:
Traffic conditions
Weather conditions
High demand or peak hours
Vendor-related delays
Efoodz is not liable for delays caused by factors beyond our control.
Efoodz may offer contactless delivery options where customers can choose to receive their order without direct contact.
Ensure accurate delivery details are provided
Be available to receive the order
Follow any instructions shared during delivery
